Privacy Policy
Last updated: 14/08/2025
1. Introduction
FAKE Hair Extensions ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Address and location information
- Hair type, condition, and service preferences
- Medical information relevant to our services (allergies, sensitivities)
- Payment information (processed securely through third-party providers)
- Photos of hair for consultation, portfolio, and social media marketing purposes
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookie and tracking technology information
3. How We Use Your Information
We use your information to:
- Provide and improve our hair extension services
- Schedule and manage appointments
- Process payments and deposits
- Communicate about your services and appointments
- Send appointment reminders and aftercare instructions
- Create and maintain client records
- Market our services (with your consent)
- Comply with legal obligations
- Analyse website usage to improve user experience
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract: To perform our services and manage appointments
- Consent: For marketing communications and photography
- Legitimate interests: To improve our services and prevent fraud
- Legal obligation: To comply with tax and business regulations
5. Information Sharing and Disclosure
5.1 We May Share Information With:
- Service Providers: Payment processors, appointment booking systems, email services
- Professional Partners: Other hair professionals for consultation purposes
- Legal Requirements: When required by law or to protect our rights
5.2 We Do Not Sell Personal Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
6. Data Retention
We retain your information for:
- Client Records: 7 years after last service (regulatory requirement)
- Marketing Data: Until you withdraw consent
- Website Analytics: 26 months maximum
- Photos/Portfolio: Until you request removal or withdraw consent
7. Your Data Protection Rights
Under GDPR, you have the right to:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a structured format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: For marketing and photography consent
To exercise these rights, contact us using the information provided below.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how you use our site
- Marketing Cookies: To show relevant advertisements
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
9. Data Security
We implement appropriate security measures including:
- Secure data transmission (SSL encryption)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Secure storage of physical records
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
10. Photography and Social Media
10.1 Photography Consent
We may take photographs of your hair before, during, and after our services for the following purposes:
- Client consultation and service records
- Portfolio development and website display
- Social media marketing (Instagram, Facebook, TikTok, etc.)
- Training and educational purposes
- Professional industry publications
10.2 Social Media Usage
With your explicit consent, we may use photographs of your hair transformation on our social media platforms including:
- Instagram posts and stories
- Facebook business page
- TikTok videos and content
- Pinterest boards
- Professional hair industry platforms
10.3 Your Control Over Images
- You can withdraw consent for social media use at any time
- We will not show your face unless you specifically consent
- You can request removal of images from our social media
- Images for consultation purposes are kept confidential
- All social media posts focus on hair transformation only
10.4 Attribution and Tagging
When posting on social media, we may:
- Tag your social media account (with permission)
- Credit your transformation with first name only
- Use general descriptions like "beautiful client transformation"
- Never share personal details or full names without consent
11. Third-Party Services
11.1 Payment Processing
We use secure third-party payment processors. They have their own privacy policies governing the collection and use of your information.
11.2 Analytics Services
We use Google Analytics to understand website usage. Google's privacy policy applies to this data collection.
11.3 Social Media Platforms
Our website may contain links to social media platforms. When we post your images on these platforms, their respective privacy policies also apply.
12. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent and believe your child has provided us with personal information, please contact us.
13. International Data Transfers
Your information may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place for such transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
15. Contact Information
Data Controller: FAKE Hair Extensions
Address: Hunters Hill Farm Business Units, Crakehall, Bedale, North Yorkshire DL8 1LA
Phone: 07775 660299
Email: info@milkstudiosbedale.com
For Data Protection Queries:
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the above information.
Complaints:
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
ICO Website: ico.org.uk